We work with many providers and they define their own policies for cancellation or modification, so it depends on the booked service. It may happen certain activities offered by providers are canceled due to force majeure. If the activity is suspended by the service provider, you will receive a refund for 100% of the value of service. This refund will be made by Plan A, through the same payment method you used when making the reservation. On the other hand, the customer may cancel the activity reserved on the web planamalaga.com, if policies and deadlines as defined by the service providers are respected.